Refund policy

The client can go to our store on Av. Valbom 24B, 2750-508 Cascais, or contact us via telephone number +351 914 879 113, or via email espacecannelle@gmail.com.

The customer has up to 15 days after receiving the goods to exchange or return. This 15-day commercial promise is in addition to your statutory EU right to withdraw within 14 days from delivery for eligible online purchases (see Terms of Service for how to exercise it). During promotions or sales, our 15-day commercial return for refund is limited to an exchange; your statutory 14-day withdrawal rights for eligible online purchases remain unaffected. 

The goods must be in perfect condition, just as they were delivered, keeping the original packaging and accompanied by the invoice. The form attesting to the reason for the return / refund should also be filled out.

The items whose labels have been removed will not be accepted, as well as used or damaged items.

The cost of shipping for any return or exchange to and from Espace Cannelle shall be supported by the customer. This does not apply if the goods are defective or were sent incorrectly, in which case Espace Cannelle will cover the return shipping cost.

Shipping rates and refunds do not include import fees, customs duties, or local taxes. These are charged by the destination country and are the customer's responsibility and are non-refundable, including any customs charges on a return shipment.

In case of return, as soon as we receive the items, you will be notified by email and subsequently repaid within a maximum of 15 days. Products lost during the return will not be reimbursed.