Delivery and Returns
Delivery Information
Espace Cannelle mails through Portuguese CTT for Mainland Portugal, Islands and Spain at the following costs for the express service
Mainland Portugal - Free
Mainland Portugal - Free
Portugal Islands - 20€
Spain - 15€
Spain - 15€
For DHL Express deliveries, rates to other EU destinations and supported World destinations are:
Other EU destinations — €25
World destinations — €35
For standard shipping to supported World destinations, orders below €250 are not accepted.
Standard orders of €300 or more qualify for free shipping to Spain, other EU destinations and supported World destinations. Portugal Islands remain €20.
Other EU destinations — €25
World destinations — €35
For standard shipping to supported World destinations, orders below €250 are not accepted.
Standard orders of €300 or more qualify for free shipping to Spain, other EU destinations and supported World destinations. Portugal Islands remain €20.
Liquid products, including perfumes and diffusers, are sold and shipped only within Portugal.
Delivery Times
CTT express :
-In mainland Portugal/Islands, and Spain : usually take 1–3 business days.
DHL Express :
- EU destinations: usually about 1 business day. DHL Express deliveries to EU and World destinations can take up to 4 days.
- Canada & United States up to 2 days.
- Australia, New Zealand, Asia, Africa, South America : from 3 to 4 days.
- Australia, New Zealand, Asia, Africa, South America : from 3 to 4 days.
The user can track his package at CTT Express website using the tracking number provided.
All orders come with a receipt with the precise value of your purchase in Euros, as well as a tracking number.
Espace Cannelle will make sure to send the products promptly on the very same day if not, at the latest the next (except on weekends)
Shipping is done every day of the week from Monday to Friday from 10h-18h.
Shipping rates are not excluded of import fees that could be charged when the package reaches the customers destination, we aren´t responsible for these fees, they are defined by the Countries shipping laws and depend on the destination.
All orders come with a receipt with the precise value of your purchase in Euros, as well as a tracking number.
Espace Cannelle will make sure to send the products promptly on the very same day if not, at the latest the next (except on weekends)
Shipping is done every day of the week from Monday to Friday from 10h-18h.
Shipping rates are not excluded of import fees that could be charged when the package reaches the customers destination, we aren´t responsible for these fees, they are defined by the Countries shipping laws and depend on the destination.
Books & Home products have separate weight- and destination-based shipping rates; the applicable charge is shown at checkout.
Returns
The customer can go to our store at Av. Valbom 24 B, 2750-508 Cascais, calling us on +351 914 879 113, or contact us on through our Email;
The customer has up to 15 days after receiving the goods to exchange or return.
The goods must be in perfect condition, just as they were delivered, keeping the original packaging.
Returns have to be sent by the same shipping company that the clients receive the package from (CTT or DHL). You should contact your Local DHL service for the package collection either through their phone number or email.
The items whose labels have been removed will not be accepted, as well as used or damaged.
The cost of shipping for any return or exchange to and from Espace Cannelle shall be supported by the customer. This does not apply if the goods are defective or were sent incorrectly, in which case Espace Cannelle will cover the return shipping cost.
In case of a return, as soon as we receive the items, you will be notified by email and subsequently refunded within a maximum of 15 days.
Products lost during the return will not be refunded.
espacecannelle@gmail.comThe customer has up to 15 days after receiving the goods to exchange or return.
The goods must be in perfect condition, just as they were delivered, keeping the original packaging.
Returns have to be sent by the same shipping company that the clients receive the package from (CTT or DHL). You should contact your Local DHL service for the package collection either through their phone number or email.
The items whose labels have been removed will not be accepted, as well as used or damaged.
The cost of shipping for any return or exchange to and from Espace Cannelle shall be supported by the customer. This does not apply if the goods are defective or were sent incorrectly, in which case Espace Cannelle will cover the return shipping cost.
In case of a return, as soon as we receive the items, you will be notified by email and subsequently refunded within a maximum of 15 days.
Products lost during the return will not be refunded.