Delivery and Returns

Delivery Information

Espace Cannelle mails through Portuguese delivery CTT at a cost of 8€ in standard service for mainland Portugal and islands, for Europe 12€ (Standard) and for the rest of the world at a cost of 20€ (Standard).
In Portugal, Standard deliveries can take from 2 to 4 days to reach destination.
For Europe and the rest of the world, Standard delivery can take from 5 to 10 days.
All orders come with a receipt with the precise value of your purchase in Euros, as well as a tracking number for the order.
Espace Cannelle will make sure to send the products promptly.

Returns

The client can go to our store on Arcadas do Parque, 52H, Avenida Clotilde, 2765 - 211, Estoril, or contact us via telephone number +351 214 662 141, or via email espacecannelle@gmail.com The customer has up to 5days after receiving the goods to exchange or return, except in promotions or sales period, in which we will only accept your exchange.
The goods must be in perfect condition, just as they were delivered, keeping the original packaging and accompanied by the invoice.
The form attesting to the reason for the return / refund should also be filled out.
The items whose labels have been removed will not be accepted, as well as used or damaged items.
The cost of shipping to Espace Cannelle shall be supported by the customer. In case of exchange, shipping charges to the customer will be supported by Espace Cannelle.
In case of return, soon as we receive the items, you will be notified by email and subsequently repaid within a maximum of 15 days. Products lost during the return will not be reimbursed.