Delivery and Returns
Delivery Information
Espace Cannelle mails through Portuguese CTT at the following costs for express service;
In Portugal express deliveries can take from 1 to 2 days to reach destination
For Europe and the world standard delivery can take up to a week, although due to the Covid19 pandemic their might be transportation delays resulting on a longer delivery.
The user can track his package at CTT Express website using the tracking number provided.
All orders come with a receipt with the precise value of your purchase in Euros, as well as a tracking number.
Espace Cannelle will make sure to send the products promptly on the very same day if not, at the latest the next (except on weekends)
Shipping is done every day of the week from Monday to Friday from 10h-18h.
Shipping rates are not excluded of import fees that could be charged when the package reaches the customers destination, we aren´t responsible for these fees, they are defined by the Countries shipping laws and depend on the destination.
- Mainland Portugal - 8 €
- Portugal Islands - 20 €
- Europe - 20 €
- World - 30 €
In Portugal express deliveries can take from 1 to 2 days to reach destination
For Europe and the world standard delivery can take up to a week, although due to the Covid19 pandemic their might be transportation delays resulting on a longer delivery.
The user can track his package at CTT Express website using the tracking number provided.
All orders come with a receipt with the precise value of your purchase in Euros, as well as a tracking number.
Espace Cannelle will make sure to send the products promptly on the very same day if not, at the latest the next (except on weekends)
Shipping is done every day of the week from Monday to Friday from 10h-18h.
Shipping rates are not excluded of import fees that could be charged when the package reaches the customers destination, we aren´t responsible for these fees, they are defined by the Countries shipping laws and depend on the destination.
Returns
The customer can go to our store at Arcadas do Parque, 52H, Avenida Clotilde, 2765-211, Estoril, or contact us on our phone number + 351 214 662 141, or through our Email; Espacecannelle@gmail.com.
The customer has up to 5 days after receiving the goods to exchange or return.
The goods must be in perfect condition, just as they were delivered, keeping the original packaging and accompanied by the invoice.
The form attesting the reason for the return/refund should also be filled out.
The items whose labels have been removed will not be accepted, as well as used or damaged items.
The cost of return to Espace Cannelle shall be supported by the customer, in case of exchange, shipping charges to the customer will be supported by Espace Cannelle.
In case of a return, as soon as we receive the items, you will be notified by email and subsequently refunded within a maximum of 15 days.
We don't accept returns from out of Europe.
Products lost during the return will not be refunded.